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		J.D. Power and Associates travel studies have established industry-wide benchmarks for customer satisfaction in the airline, rental car and hotel industries. These studies enable providers to gain a firsthand look at customer satisfaction and the reasons for it, based on their customers' most recent travels. Each study examines customer loyalty, the link between customer satisfaction and the intent to use the same brand again and how each brand fares against the competition. 2002 Global Airport Satisfaction Study The 2002 Global Airport Satisfaction Study is based on responses from more than 10,250 airport evaluations from consumers in more than a dozen countries. Respondents were contacted via e-mail or by invitation from travel-related Web sites. Respondents logged onto a survey that was available in seven languages. The survey was hosted by Customersat.com, who screened individuals for airport experiences since Sept. 11, 2001. 2002 Global Airport Satisfaction Study: View the Press Release Contact us for more information J.D. Power and Associates Hotel Practice Hotel chains worldwide look to J.D. Power and Associates to help them improve guest satisfaction, increase guest loyalty, and enhance efficiency. J.D. Power and Associates is an internationally recognized marketing information firm that specializes in quality and customer satisfaction research. By utilizing the firm's benchmarking studies, global experience, and knowledge of industry best practices, the J.D. Power and Associates Hotel Practice helps general managers and corporate executives deliver best-in-class service and a superior guest experience. Each year, the firm conducts a number of industry-wide syndicated studies including the North American Hotel Guest Satisfaction Study and the Meeting Planner Satisfaction Study. The Hotel Practice also provides tracking studies that enable properties to monitor their performance on a monthly basis; on-site quality audits that measure property compliance with corporate standards; employee satisfaction measurement programs; and consulting services that can help your management team identify and respond to the critical issues facing your business. 2002 Hotel Guest Satisfaction Index Study: View the Press Release View award recipients The 2002 Meeting Planner Satisfaction Study Products and Services | Fact Sheets: J.D. Power and Associates Hotel Practice Overview Hotel Guest Satisfaction Study Luxury and Upscale Hotel Certification Programs Hotel Meeting Planner Satisfaction Study Contact us for more information Domestic Airport Rental Car Customer Satisfaction Study First introduced in 1996, the J.D. Power and Associates Domestic Airport Rental Car Customer Satisfaction Study measures customer satisfaction with major domestic car rental companies. The study focuses on customer satisfaction with rental cars that customers picked up and returned to an airport or a near-airport location. Rental car companies are furnished with valuable information that may be used to develop strategic plans for improving customer satisfaction, which ultimately impacts their bottom lines. The 2002 Domestic Airport Rental Car Customer Satisfaction Study, now in its seventh year, is based on more than 3,400 evaluations from a random national sample of rental car customers. Eight major rental car companies are included in the survey: Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National and Thrifty. 2002 Domestic Airport Rental Car: View the Press Release View award recipients Domestic Airline Customer Satisfaction Study J.D. Power and Associates, in conjunction with Frequent Flyer magazine, has developed the J.D. Power and Associates Domestic Airline Customer Satisfaction Study-U.S. Flights. The study is the only independent, unbiased source of information complied from airline travelers who average more than 29 domestic round trips a year. Each of the nine major domestic carriers is evaluated on a series of pre-flight, in-flight and airport activities. In addition, non-flight activities such as frequent flyer programs and electronic ticketing are included. The study assists airline management efforts to improve customer satisfaction and increase customer loyalty. See Travel Industry Studies and Awards
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