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		The 2002 Wireless Industry Trend & Analysis Report is a detailed assessment of the wireless industry in a number of key areas critical in understanding the market dynamics and trends. This 100-plus slide report provides valuable data and insights into the wireless calling experience from the subscriber's perspective. These insights can be extremely useful as company's and analyst following the industry can assess the overall impact usage, churn and purchasing dynamics play in today's market not only on an industry-wide basis but by market as well. 2002 Wireless Industry Trend & Analysis Report: Online Purchase Available for $3,750.00 View the Markets Covered in this Report Purchase of Service and License Agreement The report provides an unbiased perspective in a number of critical areas that are key in accessing the wireless phone industry both nationally and by market. The report outline follows: Household Wireless Penetration (National/Market/PCS vs. Cellular) Market Share by Household and Phone (subscriber) Expenditure and Usage (ARPUs/MOUs) Satisfaction Dynamics Past/Future Churn Intent Loyalty/Switching Behavior Customer Service Issues (Problem/Resolution) Wireless Data/Internet Behavior PCS vs. Cellular Landscape HH Ownership Characteristics Demographic Profiling The information from this report comes from the highly regarded and independently funded J.D. Power and Associates 2002 Wireless Industry Services Study. In its eighth year, the study is compiled from more than 17,600 wireless phone subscriber interviews that were asked over 100 separate questions. 2002 Wireless Markets Covered: Atlanta Houston Pittsburgh Boston Kansas City Portland Charlotte Las Vegas Sacramento Chicago Los Angeles San Diego Cincinnati Miami San Francisco Cleveland Minneapolis Seattle Dallas New York St. Louis Denver Philadelphia Tampa Detroit Phoenix Wash/Balt. As an extra benefit, along with your purchase, we are including for a limited time, the Power Rating analysis that summarizes provider performance by all 27 markets. This analysis includes 100 separate company evaluations in key areas that impact customer satisfaction. Topic evaluations are group into areas covering such critical elements as the brand image, customer support, billing services, call quality, service plan programs and cost issues. 2002 Wireless Providers Covered: ALLTEL Communications AT&T Wireless Cincinnati Bell Cingular Wireless Qwest Wireless Sprint PCS T-Mobile Verizon Wireless J.D. Power and Associates is the undisputed worldwide leader in customer satisfaction and offers research and consulting services available at various price points to help your company improve its Customer Satisfaction and Loyalty. The purchase price of this internet-distributed report is $3,750.00. Please contact Kirk Parsons by e-mail or phone at (203) 221-1998 for questions regarding this study or to inquire about our services.
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