|
|
2002 Managed Care Satisfaction
Study
|
| Award: Highest in Overall Member Satisfaction
Among Health Plans |
| Market |
Awardee |
Press Release |
| Arizona |
Blue Cross Blue Shield of Arizona PPO |
|
| Seattle |
First Choice PPO |
|
| Baltimore/Washington,D.C./ Northern Virginia |
Aetna HMO |
|
| Dallas |
Blue Cross Blue Shield of Texas PPO |
|
| Boston |
Tufts Health Plan HMO |
|
The 2002 Managed Care Satisfaction Study, distributed to health plan members
through 135 participating mid- and large-size employers, is based on responses
from 27,332 health plan members enrolled in 270 national or regional managed
care plans in 16 major U.S. markets.
|
2002 Pharmacy Benefit Report
|
| Award: Highest in Overall Customer Satisfaction
with Prescription Drug Benefits and Services |
| Awardee: Merck-Medco
[view
press release] |
The Pharmacy Benefit Report is based on findings from J.D. Power and Associates’
annual Managed Care Satisfaction Study. The report focuses on a wide range of
pharmacy-related topics—from trends in pharmacy co-pay design to health
plan member satisfaction with their retail pharmacy experience.
|
2001 Managed Care Satisfaction
Study
|
Highest in Overall Member Satisfaction
Among Plans in the Markets Specified:
[view
press release] |
|
Market
|
HMO
|
POS/PPO
|
| Chicago |
HMO Illinois*
|
|
Cincinnati
|
ChoiceCare/Humana HMO
|
Anthem PPO* |
Cleveland
|
QualChoice HMO
|
Medical Mutual POS |
Connecticut
|
ConnectiCare HMO
|
Anthem PPO* |
Houston
|
Aetna U.S. Healthcare HMO
|
|
Kansas City
|
HealthNet HMO
|
UnitedHealthcare POS |
New Jersey
|
Health Net HMO
|
UnitedHealthcare POS |
North Carolina
|
Blue Cross and Blue Shield
|
|
Pittsburgh
|
HealthAmerica HMO**
|
|
Southern
California
|
Kaiser HMO
|
UnitedHealthcare POS |
St. Louis
|
GHP HMO**
|
|
| Tampa |
UnitedHealthcare HMO
|
|
* note: part of Blue Cross and Blue Shield
** note: part of Coventry
Member Ranking #1 In Overall Health Plan Satisfaction in
the
CareData Commercial Managed Care Satisfaction Study*
|
Year 2000
|
HMO
|
Point of Service
|
|
Arizona
|
United HealthCare
|
|
|
Atlanta
|
Kaiser
|
|
|
Baltimore/DC/N. VA
|
Optimum Choice
|
CareFirst (BC/BS)
|
|
Boston
|
Tufts Health Plan
|
Blue Choice (BC/BS) Tufts Health Plan (tied)
|
| California (Northern) |
Lifeguard |
|
|
Dallas/Ft. Worth
|
United HealthCare
|
|
|
Denver
|
Kaiser
|
|
|
Detroit
|
Health Alliance Plan
|
|
|
Florida (Southern)
|
Prudential HealthCare
|
|
|
Louisiana (SE)
|
Ochsner
|
United HealthCare
|
|
Long Island, NY
|
Oxford Health Plans
|
Oxford Health Plans
|
|
Milwaukee
|
Compcare (BC/BS)
|
|
|
New York City & Northern Suburbs
|
PHS (FHS)
|
PHS (FHS)
|
|
Philadelphia
|
Independence (BC/BS)
|
|
|
Portland
|
Kaiser
|
|
|
Salt Lake City
|
IHC Care
|
|
|
Seattle
|
Group Health Cooperative
|
|
|
Year 1999
|
HMO
|
Point of Service
|
|
California (Southern)
|
Kaiser
|
Aetna U.S. Healthcare
|
|
Chicago
|
HMO Illinois (BC/BS)
|
Blue Cross/Blue Shield
|
|
Cincinnati
|
ChoiceCare/Humana
|
|
|
Cleveland
|
Anthem (BC/BS)
|
Medical Mutual
|
|
Connecticut
|
ConnectiCare
|
PHS (FHS)
|
|
Houston
|
United HealthCare
|
United HealthCare
|
|
Kansas City
|
CIGNA
|
|
|
Minneapolis/St. Paul
|
HealthPartners
|
Blue Cross/Blue Shield
|
|
New Jersey
|
Aetna U.S. Healthcare
|
Oxford Health Plans
|
|
North Carolina
|
Personal Care Plan (BC/BS) & United HealthCare (tied)
|
|
|
Pittsburgh
|
Highmark (BC/BS)**
|
Highmark (BC/BS)**
|
|
St. Louis
|
United HealthCare
|
|
|
Tampa/St. Petersburg
|
Health Options (BC/BS)
|
|
|
Year 1998
|
HMO
|
Point of Service:
|
|
Arizona
|
CIGNA
|
United HealthCare
|
|
Atlanta
|
Kaiser
|
Blue Cross/Blue Shield
|
|
Baltimore/DC/N. VA
|
FreeState (BC/BS)
|
Aetna U.S. Healthcare
|
|
Boston
|
Tufts Health Plan
|
Tufts Health Plan
|
| California (Northern) |
Lifeguard |
United HealthCare |
|
Dallas/Ft. Worth
|
Prudential
|
Prudential
|
|
Denver
|
Kaiser
|
|
|
Detroit
|
Health Alliance Plan
|
|
|
Florida (Southern)
|
AvMed
|
|
|
Long Island, NY
|
Vytra
|
Oxford Health Plans
|
|
Milwaukee
|
PrimeCare
|
|
|
New York City & Northern Suburbs
|
PHS
|
Oxford Health Plans
|
|
Philadelphia
|
Independence (BC/BS)
|
|
|
Portland
|
Providence
|
|
|
Seattle
|
Group Health Cooperative
|
|
|
Year 1997
|
HMO
|
Point of Service
|
|
California (Southern)
|
Kaiser
|
United HealthCare
|
|
Chicago
|
HMO Illinois (BC/BS)
|
United HealthCare
|
|
Cincinnati
|
ChoiceCare
|
ChoiceCare
|
|
Cleveland
|
Kaiser
|
QualChoice
|
|
Connecticut
|
MD Health Plan
|
|
|
Houston
|
United HealthCare**
|
United HealthCare**
|
|
Minneapolis/St. Paul
|
Health Partners
|
|
|
New Jersey
|
Oxford Health Plans
|
Oxford Health Plans
|
|
Pittsburgh
|
Highmark (BC/BS)
|
|
|
St. Louis
|
Group Health Plan
|
United HealthCare
|
|
Tampa/St. Petersburg
|
Health Options CIGNA (tied)
|
|
*Studies conducted 1997-2000 by CareData Reports, Inc., which was acquired
by J.D. Power and Associates in 2001. Markets surveyed every two years. No Plan
ranking indicates that insufficient data for the Plan type was available.
**Combined Award.
|
