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		The Electric Utility Midsize Business Customer Satisfaction Study is based on interviews with representatives of more than 6,900 midsize businesses (businesses spending between $1,500 and $25,000 monthly on electricity), throughout the United States on areas such as power quality and reliability, company image, price and value, billing and payment, and customer service. Midsize business representatives are especially critical of their electric utility’s performance in the areas of price and value and company image. 2003 Electric Utility Midsize Business Study: View the press release View award recipients J.D. Power and Associates electric utility studies analyze the top electric utility providers and cover their performance in areas such as billing, cost/value, power quality, customer service and image throughout the Eastern, Midwestern, Southern and Western states. The 2002 Electric Utility Residential Customer Satisfaction Study is based on 23,000 telephone interviews with residential customers of the 74 largest electric utilities throughout the continental United States. The responses were collected during March, April and May of 2002. 2002 Electric Utility Residential Satisfaction Study: View the press release View award recipients See Energy/Communications Studies and Awards Click here for Telecommunications Services
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