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		Mission The mission of the Business-to-Business (B2B) Consulting division of J.D. Power and Associates is to enable better decisions and results for businesses through credible, meaningful, easily accessible customer-based information. The B2B Consulting Division has significant experience in assessing B2B customer satisfaction and predicting customer needs across a number of industries. Our proprietary methodologies measure and analyze the drivers of customer satisfaction in the business-to-business environment. These processes support decision-making internally and across the supply chain. Methodologies and Tools Leadership in Customer Satisfaction™ Assimilation and Acquisitions™ Creating a Customer-Driven Performance Organization™ Competitive Leadership™ Lead Supplier™ Market Sensing How important are you to your customers? How do you segment your major customers and prospects? Which group of major customers and prospects promises the greatest profitability and growth? Assessing customer perceptions and satisfaction Predicting customer needs and priorities Describing key trends, events, and factors impacting competition and profitability Planning and Organization What business and financial plans need to be put in place? Do your systems, processes, and standards require change? How can you develop the organizational competencies required for success? Identifying and assessing the gaps between customer expectations and organizational performance Structuring the vision and objectives that are best represented by an organization's core competencies Developing goal-based research projects with clear measurements that can be translated into strategy decisions Assessing an organization's ability to effectively and efficiently align itself quickly and flexibly to the needs of its target market Implementation Tailored to the Situation Focus your organization to meet customer-driven output standards Build internal commitment to change
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