Consulting
Services Consumer-reported quality problems today
are becoming less associated with actual defects and
are more often related to the ability of a component
or system to satisfy customer expectations.
J.D. Power and Associates specializes
in understanding customer expectations and requirements.
The firm assists manufacturers and suppliers in bridging
the gap between customer expectations and satisfaction
in the areas of design, development, manufacturing,
and the sales and service process.
The firm’s consulting services
span the entire product development process, from
component sourcing and product strategy to sales and
service improvement and quality and customer satisfaction
feedback.
